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11th Floor Cyberone building Eastwood Cyberzone Libis QC

+63 2 9751046

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Customer Satisfaction Form

Name *
Company *
Contact *
Email *
1 . Taking into account your entire dealings with Elite, how would
you rate your level of satisfaction?
(1 = Not satisfied at all; 5 = Extremely satisfied) *
2. What is your level of satisfaction with the people that you have
come in contact with at Elite?
(1 = Not satisfied at all; 5 = Extremely satisfied) *
3. What is your level of satisfaction with the completed work itself?
(Is the work of the quality that you expected?)
(1 = Not satisfied at all; 5 = Extremely satisfied) *
4. What is your level of satisfaction with the work turnaround time?
(Is the work delivered on your expected time?)
(1 = Not satisfied at all; 5 = Extremely satisfied) *
5. What is your level of satisfaction with communications and
follow-up on problem resolution? (Is our response and response
time satisfactory?)
(1 = Not satisfied at all; 5 = Extremely satisfied) *
6. Elite understands the service needs of my organization.
(1 = Strongly Disagree; 5 = Strongly Agree) *
7. Please rate the value of Elite's services compared with the price paid.
(1 = Unacceptably Poor Value; 5 = Very High Value) *
8. Please rank in the order of importance (1 - 5) the qualities you
expect of your service partners
(1 = Most Important, 5 = Least Important)
Quality:*

Price:*

Service:*

Turnaround:*

Needs:*

9 . How likely would you be to recommend Elite's services to
colleagues or contacts within your industry?
(1 = Very Unlikely; 5 = Very Likely) *
10. Is there any staff in particular you would like to commend from
Elite? If yes, please select staff below and comment in number 11.
11. Please elaborate the service experience you have received
from the staff you have commented above.
12. What else you would like to comment or like about our
services? (Can we quote you in our marketing collaterals?)